🔁 Return Policy – Ashoka Mobile

At Ashoka Mobile, we prioritize customer satisfaction, transparency, and trust while ensuring fair practices for both buyers and sellers. Please read this Return Policy carefully before making a purchase.

📦 1. General Returns

Return Window:
Returns are accepted within 1 day from the date of purchase.

Condition of Product:

• The mobile phone must be unused, sealed, and in its original packaging.

• The handset must not be activated, registered, or tampered with in any way.

Point of Return:
Products must be returned to the same store location from where they were purchased.

Documentation Required:

• A valid purchase invoice (GST bill) is mandatory for all returns.

• Return acceptance is subject to mutual verification between the buyer and Ashoka Mobile after checking the product condition.

Important Note:
Products that are opened, activated, or used are not eligible for return or exchange unless they are officially declared DOA (Dead on Arrival) by the respective brand.

⚠️ 2. Dead on Arrival (DOA) Policy

Brand Policy Compliance:
All DOA cases are handled strictly as per official brand policies (Apple, Samsung, Vivo, Oppo, etc.).

DOA Certification Process:

1. Visit the brand-authorized service center immediately after purchase.

2. Obtain a DOA certificate confirming that the device was defective upon arrival.

Replacement / Upgrade:

• Once a valid DOA certificate is issued, the brand will replace or upgrade the handset as per its policy.

• Ashoka Mobile will assist in the coordination process but is not directly responsible for replacement unless the brand officially confirms DOA status.

📝 3. Additional Terms & Conditions

• Requests for return/refund/exchange without valid documentation or inspection will not be processed.

• Accessories, software, or bundled items once unsealed are non-returnable.

• Any physical damage, liquid damage, cracked screens, or tampering automatically voids eligibility for return or refund.

• Refunds (if applicable) will be initiated only after brand and seller verification, and credited to the original payment method within 7–15 business days after approval.

📞 Need Assistance?

For any queries or clarification related to returns or DOA claims, please contact:

Ashoka Mobile
📍 Gali No. 2, Raja Park, Near Doda’s Hotel, Jaipur – 302004
📞 +91-9829044460
🕒 10:00 AM – 9:00 PM (Open All Days)
🌐 https://ashokamobile.com