Cart is empty. Please go to your home page for listing it.
At Ashoka Mobile, we are committed to delivering your orders quickly, safely, and reliably across Jaipur and nearby areas. We ensure transparent communication, real-time updates, and timely service for every customer.
Order Processing Time:
All confirmed orders are processed and dispatched within 48 business hours.
Estimated Delivery Time:
Within Jaipur City: 1–2 business days
Metro Cities (Delhi, Mumbai, Bangalore): 2–4 business days
Non-Metro & Rural Areas: 5–7 business days
Next-Day Delivery: Available in select Jaipur pin codes for orders placed before 12 PM (Mon–Thu), subject to stock and courier serviceability.
We currently deliver across Jaipur and all major cities in India through trusted courier partners.
Delivery in some remote areas may depend on courier network and product availability.
Once your order is shipped, you’ll receive an SMS or Email with tracking details.
You can also contact our support team with your order ID to check live shipping status.
📞 Customer Support: +91-9829044460
📍 Service Hours: 10:00 AM – 9:00 PM (All Days)
Prepaid Orders: ✅ Free Shipping
Cash on Delivery (COD):
Free within 3 KM radius of Raja Park
₹499/- COD charge beyond 3 KM (inclusive of all taxes)
Orders below ₹1000: ₹499/- standard delivery fee applies
Available items will be shipped first.
Out-of-stock items will be dispatched as soon as they are back in stock at no additional delivery cost.
1. Are there any delivery charges?
Prepaid orders are free. COD is free within 3 KM of Raja Park; ₹499/- applies beyond that.
2. How long does delivery take?
Orders are usually delivered in 1–5 days depending on location.
3. Can I get same-day or next-day delivery?
Yes, for Jaipur pin codes with express service and if the order is placed before 12 PM (Mon–Thu).
4. Can I change my delivery address after placing the order?
Address changes can be made before dispatch only. Once shipped, address changes are not allowed.
5. Are prices inclusive of taxes?
Yes, all prices include applicable GST and taxes. A valid GST invoice is issued with every purchase.
6. Why does dispatch time vary?
Dispatch time may depend on product availability, courier pickup schedules, and public holidays.
At Ashoka Mobile, we maintain complete transparency in our return and exchange process to ensure customer satisfaction. Please read carefully before purchasing.
Return Window:
Returns are accepted within 1 day of purchase.
Condition of Product:
Must be unused, sealed, and in original packaging
The handset must not be activated, registered, or tampered with
Point of Return:
Return directly to the Ashoka Mobile store, Gali No. 2, Raja Park, Near Doda’s Hotel, Jaipur.
Documentation Required:
Original purchase invoice (bill) is mandatory.
Return approval depends on physical inspection and mutual agreement.
Note:
Products once opened or activated are not eligible for return unless declared Dead on Arrival (DOA) by the brand.
Brand Policy Compliance:
DOA cases follow official brand DOA policies (Apple, Samsung, Vivo, Oppo, etc.).
DOA Certification Process:
Visit the brand-authorized service center.
Obtain a DOA certificate confirming that the device was faulty on delivery.
Replacement / Upgrade:
Upon submission of a valid DOA certificate, the brand will replace or upgrade the handset per their policy.
Ashoka Mobile will assist but is not liable unless the brand confirms DOA status.
Return/refund/exchange without valid documentation will not be processed.
Accessories, software, or bundled items once unsealed are non-returnable.
Physical or liquid damage, cracked screens, or tampering void return eligibility.
Refunds (if approved) are initiated only after brand and seller confirmation, credited within 7–15 working days.
For return or shipping assistance:
📍 Ashoka Mobile
Gali No. 2, Raja Park, Near Doda’s Hotel, Jaipur – 302004
📞 +91-9829044460
🕒 10:00 AM – 9:00 PM (All Days)
🌐 https://ashokamobile.com
